The Chief Operating Officer (COO), reports to the Chief Executive Officer (CEO) and President and provides leadership, day-to-day management, and oversight of the organization’s clinical, business and facilities operations. Focus includes achievement of long and short-term performance goals, patient relations, and driving a performance culture focused on high-quality health care and service excellence. Advocates for and represents the organization with external entities and ensures that the agency operates in compliance with all applicable federal, state, and local policies/regulations. Solicits and reinforces constructive and professional relationships with organizations, companies, municipalities, etc…with which the organization partners and/or sub-contracts, for the provision of quality health care services. Demonstrates mission-focused, seasoned, and process-minded organizational leadership. In the absence of the CEO, assumes all fiduciary leadership responsibilities normally entrusted to the CEO.
Master’s degree or higher from an accredited College or University
Knowledge of the principles and practices of health planning and administrative management enough to lead and oversee health center operations.
Knowledge of and experience with FQHC regulatory compliance.
Minimum of 5 years of healthcare executive operational management experience in private, non-profit, federal, or state government healthcare programs, or other complex healthcare environments.
Must have excellent interpersonal skills and empathy towards patients, as well as excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, varied clinical experience, and the ability to document meticulously.
Ability to travel frequently to the agency’s service sites and attend in-state and out-of-state meetings as needed.
Ability to attend evening and weekend meetings as needed.
Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
Able to read and interpret financial statements and develop and nurture vendor relationships for purchasing optimization.
Able to adapt process improvement in accordance with organization objectives.
Working on-site is an essential duty for the job.
Willingness to work flexible hours to meet the organization’s needs/demands.