The Medical Call Center Representative position provides clerical, secretarial, and patient scheduling activities to ensure the prompt and efficient care of the patients to meet the goals and objectives of Family Healthcare of Hagerstown (FHH). Supports and follows through with the vision, mission, goals and objectives of FHH.
Our Call Center Operators Is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment.
Manage large volumes of inbound and outbound calls.
Actively listen, assess the needs, and respond with demonstrated patients and curtesy to each customer.
Knowledge of the clerical functions such as faxing, taking messages, copying records, and computer usage.
Routinely checks schedules, reviewing for any discrepancies.
Works on various reports to insure patients are returning for needed follow up visits and provide schedules are kept full.
Maintains confidentiality of patient and departmental information.
Demonstrates positive interpersonal skills in encouraging and supporting coworkers.
Role models effective and positive communication skills.
Education: Graduation from high school with commercial/business courses or the equivalent required. Graduation from Medical/Secretarial program preferred.
Experience: Computer skills and experience required. Medical terminology required. EMR experience preferred. Must have excellent communication skills as well as the ability to speak, write and understand the English language. Must be able to work independently.
PHYSICAL AND MENTAL EFFORT:
Physical: Minimum physical effort required. Intermittent sitting with freedom of movement. Occasional walking, bending, lifting, pulling and reaching. Normal vision and hearing required.
Mental: Frequent periods of concentration and attention to details with frequent opportunity for diversification of tasks. Frequent
interruptions. Sensory requirements include the ability to articulate and comprehend the spoken English language, in addition to being able to read and write the English language.
ENVIRONMENTAL AND WORKING CONDITIONS:
Work performed in modern well-equipped environment. Interfaces with fellow employees on a daily basis. Uses office equipment daily, multi-line telephone, fax machine, copier, shredder, and computer.