Career Center

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish and maintain efficient record keeping/filing systems.
• Ability to communicate effectively and tactfully in both oral and written forms.
• Ability to maintain confidentiality of records, cases, and agency proceedings. 
• Knowledge of the individual processes within the clerical area and ability to operate all office equipment.
• Knowledge of processes for patient intake functions related to registration, insurance verification, financial assistance, and preparation of medical forms.
• Maintains respect for employees and volunteers, and their individual commitment and contributions in support of FHH’s mission to provide consistent quality services.
• Performs job responsibilities with attention to safety concerns relating to staff, equipment, and the facility.
• Accurately takes telephone messages, verifying return telephone number and sends to appropriate staff person.
• Schedules patient appointments, using set departmental guidelines. 
• Verifies insurance eligibility on all same day and next day appointments. if patient does not have insurance, an active financial must be on file.
• Maintains confidentiality of patient and departmental information. 
• Knowledge in the development, coordination, and expansion of patient services and programs.  
• Knowledge of creating and updating spreadsheets.
• Knowledge of outside resources within the community.
• Utilizes time management within their position to assist with the needs of others: Sustained Support.
• Knowledge of processes and tasks relating to registration, outreach, and tasking messages etc.

MINIMUM QUALIFICATIONS:

• Bilingual preferred; at a minimum, the ability to understand and to make one’s self understood to all Spanish speaking individuals.
• Must have excellent communication skills as well as the ability to speak, write and understand the English language. Must be able to work independently.
• Ability to relate to culturally diverse patients and community.
• Graduation from high school with commercial/business courses or the equivalent required. Graduation from Medical/Secretarial program preferred.
• Computer skills and experience required. Medical terminology required. EMR experience preferred.
• Minimum physical effort required. Intermittent sitting with freedom of movement. Occasional walking, bending, lifting, pulling, and reaching.  
• Normal vision and hearing required.
• Frequent periods of concentration and attention to details with frequent opportunity for diversification of tasks. Frequent interruptions. 
• Sensory requirements include the ability to articulate and comprehend the spoken English language, in addition to being able to read and write the English language.
• Current and valid driver’s license and access to an automobile are required.
• Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone, and calculator. 
• Long periods of concentration and attention to detail with frequent opportunity for diversification of tasks. Must be able to follow written and verbal instructions. Frequent interruptions. 

WORKING CONDITIONS:

• Work performed in a modern well-equipped environment.  
• Interfaces with co-workers, physicians, other departments, patients, and outside agencies on a daily basis. 
• Uses office equipment daily, multi-line telephone, fax machine, copier, shredder, and computer.
• Exposure may include noise and biological hazards such as pathogens. 
• Duties may also be carried out in the community in conditions not controlled by FHH. Operates various office equipment in performance of daily routine duties. 
• Consistent interaction with patients and the community. 
• May be asked to lift about 25 pounds.
• This position could require prolonged periods of sedentary, standing, and/or walking for more than (8) hours per day. 

About Family Healthcare of Hagerstown

Located in the City of Hagerstown in semi-rural Washington County of Western Maryland, Family Healthcare of Hagerstown (FHH) is a private, non-profit community health center providing quality healthcare services for families and individuals at every life stage. Because we believe in caring for “the whole person”, We have created a “patient centered medical home” that allows patients to receive many services under one roof: primary care, mental health services, dental care, lab and pharmacy services, case management, group and individual education, and much more. Our mission – to promote a healthy community by providing affordable, accessible and compassionate healthcare to individuals and families of all ages, races and economic backgrounds – drives us each and every day. You can be assured that when you come to FHH, you receive more than medical attention and clinical services. You receive personalized, integrated, collaborative care and treatment. We believe that patients should be an active part of their care so we want patients to really understand their treatment and care. We will take time to educate and empower you. Our roots run deep – in the early 1990s, members o...f the medical community in Washington County joined together in an effort to bring affordable healthcare services to residents of downtown Hagerstown. The community health center that they founded was recognized in 2003 as a Federally Qualified Health Center (FQHC) under the name Walnut Street Community Health Center. In 2015 the Center relocated to South Cleveland Avenue in downtown Hagerstown doing business as Family Healthcare of Hagerstown. To best serve our patients, FHH is a participating provider with most major insurance companies; this includes Medicare and Medicaid MCOs. We also have a Financial Assistance Program for all patients regardless of inability to pay and we offer a Sliding Fee Discount based on family size and total family income. The Center is a 501©(3) private, non-profit corporation governed by a volunteer Board of Directors, the majority of who are Family Healthcare patients.

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Connections working at Family Healthcare of Hagerstown